Terms and Conditions

General

These terms and conditions apply to the use of the Alcoease.co.uk. Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us.

Alcoease.co.uk is operated by GRP55 Ltd (we). We are a registered company in England and Wales under company number 4613458, registered at Unit A Western Avenue, Buckshaw Village, Chorley, England, PR7 7NB.

Our UK VAT number is 807 6287 12. You can contact us at sales@alcoease.co.uk

Products

All images of our products used on our website and used on our advertising materials are for illustrative purposes only. Although we have made every effort to display the products and colours of them as accurately as possible, they may vary slightly. We are unable to guarantee that the colours your computer’s display will match the colour of the product delivered to you.

Pricing and Payment

The price payable for products shall be as shown on our site in pounds sterling (GBP). The prices displayed on our website are inclusive of UK VAT. Delivery charges are not included in the cost of any products and will be payable in addition. All delivery options and charges are shown at checkout.

The prices which are displayed on our site can be changed at any time without notice. Any changes made will not affect orders which have already been accepted.

We currently accept payment by debit card, credit card or PayPal. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, and American Express.

Ordering

When placing an order with us, Alcoease.co.uk, you will receive an email from us acknowledging that we have received your order. Please note that this email does not mean that your order has been accepted. All orders placed are subject to availability and acceptance by us.

Once your order is placed, we will contact your bank/ card issuer for authorisation to take payment from your account. Your order will not be processed until we have received full payment, and will only be accepted once dispatched from our warehouse. We will send an email confirming the dispatch and acceptance of your order, at which point the contract between us will be formed.

Please note that all emails will be sent to the email address you provided in your registration form or at checkout, so please make sure you enter this correctly.

Delivery

The delivery of your order will be fulfilled within the timeframe of your chosen delivery option, which is chosen during checkout when placing your order.

Delivery of your order will be complete when the products have been delivered to the address you provided us with at the time of placing your order. From this point onwards, the products will be your responsibility and you will own the products.

For more information regarding delivery, including costs, please see our delivery page.

Returns

By law if you purchase as a consumer you are entitled to a cooling off period of 14 working days beginning on the day you receive the products. If the products within your order are split into several deliveries, your cooling off period will begin on the day you receive the last delivery. During such time you are entitled to cancel the order and return the products to us for a full refund.

If you wish to cancel your order, you will need contact us within the 14 day cooling off period outlined above. Our contact information is available on our [contact us] page. If you decide to cancel your order after the products have been dispatched to you, you must return them to us, in an unused condition before a refund can be processed.

Any refunds or exchanges will be completed within 14 days of receipt of the returned products. A full refund will be processed, excluding return delivery costs. Return delivery costs are the customers responsibility. It is the customer’s choice which postage method is chosen to return the products to us, however we do recommend a tracked service.

Any charges you paid for the delivery of the products to you will be included in your refund, although the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination.

When returning products to us, please retain your proof of postage until your return has been processed. We cannot process refunds or exchanges for products we haven’t received where there is no proof of postage.

We will process any refunds due to you via the method you used for payment.

Our Rights

We may cancel your order (end the contract between us) at any time if:

  • You do not allow us to deliver the product to you within a reasonable time
  • There is a pricing error that is obvious and which could reasonably have been recognised by you as a mispriced product
  • You do not, within a reasonable amount of time, provide us with additional information which is needed to process your order
  • We believe you are ordering our products for business or other re-sale purposes

If we cancel your order, therefore ending the contract between us, in any situation, we will refund any money you have paid to use for the products we have not provided.